Residential / Moving & Storage FAQs


Commercial / Industrial Rental FAQs


Purchasing FAQs



Residential / Moving & Storage FAQs

How much space do I need for my container?
Answer: The 20’container takes up only 8’ x 20’ and can be placed on most residential driveways. Depending upon width of the street and driveway opening, and obstacles opposite the desired location a total path including your street of 10’ wide and 60’ long is normally sufficient to place the container and maneuver out from under it. We are happy to review the specifics of your site with you by phone prior to arranging your delivery. We can use your description along with satellite imagery to work out your placement. Often, we have a driver in your area that can stop by and preview the sight if needed. Even in very tight spots, we usually have a solution.

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How is the container delivered?
Answer: We deliver your container using a specially designed roll back truck. The container is slowly moved rearward and one end placed gently on the ground. The truck then moves slowly out from under it. There is no rough stuff. Your driveway will be protected with wood pads so there is no direct contact and the controlled process ensures your belongings will stay put.

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What about pests? Can they get inside my container?
Answer: No. Once you have closed the doors your container is 100% impervious to pests. Few if any competitors can make this claim. Roll up doors, thin plastic roofs and plywood walls are all possible entry points for rodents and insects. Couple this with your furniture, a nice cozy warehouse and you have a recipe for a rat party. Our 100% welded steel construction and gasket sealed doors leave no seam so the only way in or out is through an open door. Even if something were to sneak through during loading, it will not survive inside without access to food and water.

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Will items inside my container shift during pick-up and delivery?
Answer: The answer is no, providing you have packed it sufficiently to travel over the road. Your container will be tilted to a maximum of around 20 degrees during pick-up and placement. It is a slow, gentle and proven process. Some of our competitors use this as a selling point. The simple truth is the most disruptive part of any portable storage system is the driving. Pack for that and there is nothing to worry about. Acceleration, bumps, turns, railroad tracks and stopping all impose much more disruptive forces then our gentle loading and unloading process. Unless they can avoid driving, competitors who sell on the basis of level loading offer no true advantage.

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Is there any site preparation necessary?
Answer: The only thing you need to worry about is that the surface is fairly smooth and firm. We can deliver on dirt as long as it is not too wet, soft or uneven. We can also deliver on grass, concrete, asphalt or gravel. We are always happy to discuss your site prior to arranging your delivery. Our driver will have everything necessary to ensure the delivery goes smoothly and your driveway surface is unharmed.

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Will my driveway be damaged from the weight of the container?
Answer: Your container is gently placed on wooden pads that evenly distribute the weight over a large area. The container itself will never come in direct contact with your driveway. Since driveways are not all built equally we can’t absolutely guarantee yours will be unaffected. However, we can assure you that every precaution will be taken and your delivery is in the hands of an expert so there is little chance of a problem. If there are any reasons for concern, our representatives or the driver will discuss this with you before proceeding with delivery.

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My new house has an asphalt driveway. Is new asphalt a problem?
Answer: We place many containers on newer asphalt driveways with no problem. However, depending up the age and quality of the installation, the temperature and the length of time the container is there, there is a possibility of asphalt compressing and settling under the wood pads, the truck tires or even your car tires. If space is limited for the truck to maneuver smoothly out from under the container, this can also be a factor. If you are concerned about any of these issues, you may want to consider placement at the curb or other location. We will go over this with you in advance to ensure your redelivery goes smoothly.

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How long will delivery take from the time I place an order?
Answer: We ask for 5 business days to arrange deliveries and other transport moves, but we can almost always deliver to you within 48 hours. In many cases, to accommodate urgent requests we manage to provide same day service. Just give us a call and we’ll do our best to help you. Unbelievable service is our goal!

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What payment is required upon delivery?
Answer: Depending upon your use, there will normally be two, three or four transport moves to complete the service. At the time of your order we will ask you for the first month’s rent plus delivery, repositioning (if applicable) and pick up fees. If your container will be stored with us, final redelivery and pick up fees will be deferred until you request the return of your container.

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Will my container be weatherproof?
Answer: Yes. Our containers are fully welded steel construction making them virtually seamless and impervious to weather. Few if any residential container companies can make this claim. Additionally, each container is inspected prior to delivery to ensure it is clean, dry and free of any defects that could compromise the integrity of the unit.

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How much will my container hold?
Answer: Our containers offer the most space available for portable residential moving and storage. This means fewer containers are required (most often one) for any given move. This in turn translates into fewer transport trips and lower overall cost. Our 20’ containers have roughly 1200 cubic feet of useable space inside. You can pack it floor to ceiling, front to rear. There are many variables, but typically one will hold the basic furnishings of a 3 bedroom home.

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Will I need permission from my village or town to place a container on my driveway?
Answer: This varies by location. In most cases there is no requirement for a permit, but if you are concerned we suggest you check with your town. A few places have ordinances limiting how long a container can remain in your driveway at one time. We will advise you of any known ordinances that would affect when you place your order.

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How will I secure my container?
Answer: Our containers have a provision for a standard padlock. You can provide your own lock or purchase one from Contain-It. We recommend a disc type lock for maximum security.

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How much weight can I put inside my container?
Answer: If the container is not being moved loaded, it is designed to carry as much as 30 tons. For rentals requiring loaded transport of the container, payload should be limited to 7500 pounds. Furniture and personal property normally come in well below this because they are bulky but not necessarily heavy for their size. Boxed items such as books, magazines, records, etc. as well as tools and machinery can add up quickly and become very heavy. Please refer to our packing tips for further information on packing your container.

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Is my property insured while in storage?
Answer: As with any storage situation, you are responsible for your own insurance coverage while your goods are in storage. We carry cargo insurance that protects your belongings while in transit. Most home owner’s policies will cover goods in storage. If you will not have homeowners insurance for the duration of your storage, you can purchase a separate policy. You should discuss this with your insurance agent to be certain you have coverage in place and your belongings are sufficiently protected.

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Commercial / Industrial Rental FAQs

How are containers delivered?
Answer: Your container will be delivered to ground level via a tilt bed truck or trailer. The end of the container corresponding to the back of the trailer will be set down first and the truck then driven out from under it. For conventional containers, you will be asked to specify whether the doors should face rearward or toward the cab of the truck. If you are renting a double door unit, this will not matter. When appropriate, the surface will be protected with wooden pads that will spread the weight of the container and minimize the possibility of settling.

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Do you require a hard surface for delivery?
Answer: No. We require the surface for the container and the approach or drive is free of deep ruts, holes, etc. that would prevent a semi truck and trailer from safely driving over. We can transition over curbs up to about 8” if needed. Containers can be placed on gravel, dirt, grass, or pavement. We do not recommend placing containers in low lying locations that are susceptible to flooding, even when the area is dry. Water damage to the container and its contents can result in the event of unexpected rain.

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What type of security do you offer?
Answer: All of our containers have a provision for a standard padlock. If a lock protection box is required, let us know. We’ll see to it that your container is equipped with one.

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How much room is required for delivery?
Answer: This depends upon a number of things like the width of the entrance, width of street or roadway, etc. A good rule of thumb is that a 20’ container requires a straight approach of about 10’ x 60’ including the space the container will occupy. For a 40’ unit this requirement is approximately 10’ x 100’. We will cover this with you at when you place an order to ensure the delivery is viable.

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What if I need the container moved to another part of the job or a different job site?
Answer: For an additional transport charge, we frequently reposition containers on job sites or to new job sites. We can move any standard sized container (ours or yours) providing the site conditions permit and the container is emptied out. Small tools and light materials can be left inside providing they are adequately lashed down.

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Do you offer discounts for multiple units and long term rentals?
Answer: Yes. Pre-paid long term rentals are discounted as much as 15% and multiple units too. Just give us a call and we’ll work out the best deal for your situation.

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Purchasing FAQs

What sizes of containers do you sell?
Answer: We sell all types and sizes of containers. Standard sizes range from 20’ up to 53’. If a standard size does not suit your needs, custom sizing can be managed via modification or special order. Just tell us what your needs are and we help you find your best solution.

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Transport FAQ’s



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